COVID19 Information

The escalation to COVID-19 Alert Level 4 requires that all our offices and clinics are closed.

We are still providing free Pacific and non-Pacific counselling services by phone, email or video calls to anyone who requires support. This means if you or anyone you know is affected by gambling harm and co-existing issues, we are here to provide support and advice.

You can get in touch by phone on 0800 21 21 22 or by email at

Pacific Family Support


Fale Pasifika Te Tai Tokerau: 021-464-989, 021-085-24693


The Fono: 021-956-633

Community Approach Trust (Mt Roskill Police): 09-620-3366

Aotearoa Tongan Health Workers Trust (ATHWA):
027-276-6042 / 027-276-6041/ 027-276-6043/ 027-276-644

Mt Wellington Integrated Family Health Centre: 021-023-77746

Fonua Ola: 027-522-7461

Pacific Homecare: 09-274-9153

F’ine: 020-416-37370

South Seas Healthcare: 09-273-9017

Cook Islands Ta’okotai’anga Charitable Trust: 021-473-337

Vaka Tautua: 0800-082-5282

The Village Community Services Trust: 021-493-592

Tongan Health Society: 022-187-8918


K’aute Pasifika Trust: 07-834-1482

South Waikato Pacific Islands Community Services Inc: 027-240-0043

Pacific Island Community (Tauranga) Trust: 07-577-1270

Pacific Islanders Community Trust Gisborne: 027-378-8702

Rotorua Pacific Islands Development Charitable Trust: 07-347-7217 / 027-526-4222


Taeaomanino Trust: 04-237-6062

Wellington Tongan Leaders Council: 029-474-9306

Pacific Health Plus: 04-890-3620

South Island

Etu Pasifika Limited: 03-599-9083

Marlborough Pacific Trust: 027-722-4342

Pacific Trust Otago: 03-455-1722

Nelson Tasman Pasifika Community Trust: 021-729-896

Pacific Island Advisory Charitable Trust: 03-214-6089

Fale Pasifika O Aoraki Trust Society Inc: 021-2536-117

Food Parcels


Auckland Council welfare parcels

People who are unable to afford groceries or are in self-isolation with no access to other support networks can phone Auckland Emergency Management on 0800 222 296 between 7am–7pm, seven days a week. People who meet the Government’s eligibility criteria will be couriered a welfare parcel containing items such as dry goods, tinned vegetables and meats and basic toiletries. Read more >

Auckland City Mission food parcels

People who need a food parcel can phone 303 9266 and speak to the Crisis Care team. They will be given a time to collect a parcel from the distribution centre at 15 Auburn Street in Grafton. People must take ID with them to pick up the parcel.

Food parcels for Kainga Ora residents

Residents in Kainga Ora (state housing) in the Oranga, Onehunga, Panama, Mt Wellington or Ellerslie areas who are in need of a food parcel can email Josephine Bartley, Councillor for the Maungakiekie-Tāmaki Ward: or can text 021 287 5599.

Salvation Army food parcels

People can phone the Mt Wellington Salvation Army Community Ministry on 379 7615 or phone 0800 530 000 to find their local ministry. They will be given a time to collect a food parcel.

Presbyterian Support Northern 
Phone 309 2054 to arrange a pick up at 8 Madeira Lane, Grafton. No walk-ins are allowed and collections are strictly from 11am–12noon on Monday to Friday.

St Vincent De Paul in Auckland
Phone 815 6122 or email and they can deliver a food parcel. Special conditions apply. 

Ngā Whare Waatea marae
The marae offers a drive-through foodbank at 31 Calthorp Close, Mangere from 10am–2pm on Monday to Friday. Bring ID and wait in the car. Staff will get to each person one at a time, asking relevant questions as needed.

Papakura marae food parcels
Phone 297 2036 to request a food parcel. The marae will ring back for a phone interview, then food will be delivered. Food will only be delivered to the Papakura and Manurewa areas.

Orakei foodbank
Phone 521 5712 and leave a message with details about how many are in the family. Parcels are only delivered on Tuesdays and Fridays to Orakei, Kohimarama and Mission Bay.

St Marks Church in Pakuranga
The church is focusing on people in Pakuranga. Contact the church on their website or email

Hills Church in Hillsborough
Email or phone 021 266 3143. The church has also offered to go shopping for people who cannot leave home due to self-isolation if needed.

Prepare Pacific

This website has been set up to help get information out to our Pacific communities to help us in the battle against Coronavirus. It is an initiative of Counties Manukau Health, Auckland District Health Board, Waitematā District Health Board, Northland District Health Board and all our essential services who are working around the clock to help our people.


Prepare Pacific also supports the work of the website.

Getting Reliable Information

It's important that we all get accurate, reliable information in these uncertain times. Use the buttons below to access a number of website with up to date, accurate information to most of the questions you may have regarding COVID19.

The COVID19 website is updated multiple times a day with the most accurate and up to date information and should always be the first source you check. The COVID19, Ministry of Health and Ministry of Pacific Peoples websites have information in a variety of languages, including Gagana Samoa, Lea Faka-Tonga, Kūki ‘Āirani Māori, Vosa Vakaviti, Vagahau Niue, Gagana Tokelau, ‘Gana Tuvalu, Kiribati and Rotuman,